Before coming to your training, please do the following:
As you read or watch this presentation, take notes in your learner's journal about how Elder Bednar’s counsel applies to your job and how you can apply the Leadership Pattern to help associates stay on task, receive feedback, and accept supervision.
As you read or watch this presentation, take notes in your learner's journal about how Elder Christofferson’s counsel applies to your job and how you can apply the Leadership Pattern to help associates stay on task, receive feedback, and accept supervision.
In this lesson you will continue to learn about ways to coach associates in developing the behaviors listed on the AWARE form. This lesson will teach you how to help your associates (1) stay on task through supervision, (2) accept feedback, (3) and avoid interfering with the supervision of other associates. The core talents of the Leadership Pattern—Lead Like the Savior, Follow the Spirit, and Align with the Brethren—will empower you to help associates develop important AWARE behaviors.
From the following list, choose and complete one or more activities that best apply to your situation.
When employees stay on task, both the employee and employer experience benefits.
Choose someone in the class to keep time. Individually, draw a table similar to the one below in your learner’s journal. Then fill out the table in only one minute.
| Employer's benefits when employee stays on task | Employee's personal benefits when staying on task |
|---|---|
Compare charts to find the person in the class who identified the most benefits. Ask this person to share what he or she wrote with the rest of the group. Then invite the rest of the group members to identify additional benefits when employees stay on task.
As a group, discuss the following:
As a group, discuss the following:
Consider the content you reviewed as part of the lesson preparation and discuss the following questions:
Invite class members to share one or two insights about the Leadership Talents from their lesson preparation. Specifically, discuss how these insights can help the class members fulfill their job responsibilities.
As a group, read the following scenario:
Eric is a seasoned job coach trainer. He has noticed that one of his associates, Julie, is having a hard time staying on task. This behavior is new.
As a group, decide what Julie’s task is. Then divide into pairs and role-play this scenario, with one person representing Eric and the other person representing Julie. Figure out a way to help Julie stay on task and receive supervision. Try to apply one of the talents you previously discussed. After completing the role-play, discuss what you learned with the rest of the group.
From the following list, choose and complete one or more activities that best apply to your situation.
As a group, read the following scenario:
Sally works on the retail floor as a job coach trainer. She has received several complaints that Jason, a new associate, does not stay on task and wanders the retail floor looking at items. His behavior frustrates other associates, especially because they feel they have to pick up the slack. Sally has asked Jason to meet with her and the development counselor to discuss the situation. Sally began the conversation by bringing out the AWARE form and asking Jason to evaluate himself on the different behaviors. Jason reported that he felt that he was doing really well. Sally then shared with him that she had received reports from his coworkers that he was not on task, and she asked Jason to improve this behavior.
As a group, discuss the following questions:
Invite two class members to role-play an improved Sally and Jason scenario.
Divide into small groups and discuss the following:
In your small groups, work together to develop a few action steps regarding feedback that you could suggest your associates put on their development plans.
Describe a time when helping someone accept feedback was difficult.
As a group, discuss other ways to help associates accept and give good feedback.
From the following list, choose and complete one or more activities that best apply to your situation.
Take a minute to write down your responses to the following:
Share your thoughts with a partner.
Identify an associate who has a tendency to interfere in the supervision of others. Work together with the other class members to discuss why this associate might behave this way.
As a group, discuss how you could use the Leadership Pattern to help an associate stop interfering with the work or progress of another associate. Are there additional tools you could use as well?
As a group, read the following scenario:
Jamie is an associate who feels frustrated because her fellow associate, Ben, does not follow the protocol set forth by Richard, the job coach trainer. Richard is away in a development meeting. Jamie thinks this is a good time to talk to Ben about following protocol. She confronts Ben, and they begin arguing. Richard returns from the meeting to find Jamie and Ben arguing and upset with each other.
Divide into groups of three. Assign one person to be the job coach trainer and the other two to be the associates. The job coach trainer will use this opportunity to discuss the difference between interfering with supervision and working together as a team. Take two minutes to think about your roles. Then regroup with the other class members and present your role-play. After each group role-plays the scenario, discuss what you liked about how the different job coach trainers approached the problem. Discuss what you have learned from this activity.
Seek to identify a personal or business gap or need.
Spend a few minutes silently pondering what you've discussed during this lesson. Listen as the Holy Ghost helps you identify areas where you can improve. Record your impressions in your learner's journal under the question “What Lack I Yet?”
Seek ways to close the gap or develop the required talent(s) to meet the need.
With the guidance of the Spirit, create your plan of how you will improve and close the gap(s) you have identified. You may use one or more of the exercises below, your own strategy, or a combination of both. Record this plan in your learner's journal under “What Must I Do?”
After a few minutes, those who are comfortable doing so can share their impressions with the group.
Seek understanding, and then share what you learned.
During the week, focus on implementing the plan you created. Record your impressions or lessons learned in your learner's journal under “Therefore, What?” You will be given time at the beginning of next week's lesson to share your experience with the group.