Lesson 1.5

Master Your Role

Employee smiling at work

Lesson Preparation

Before coming to your training, please do the following:

Think about all those people at Deseret Industries whose role it is to help the associates develop personally and professionally. Write the following in your learner's journal:

  • A list identifying each of these people and their roles.
  • What each person does to help the associates.

What have the Lord and Church leaders said about unity?

  • Look for a few quotes and scriptures about unity (see, for example, D&C 38:27).
  • In your learner's journal, write about how employees at Deseret Industries can become more unified.
  • Think of an experience that taught you about unity and write notes about it in your learner's journal. Be ready to share your experience in the meeting, if appropriate.
 

Lesson Preview

In this lesson you will (1) review different roles at Deseret Employment and how they complement one another, (2) discuss the importance of working in unity, and (3) consider what task, skill, or role you would like to master as a job coach trainer, development counselor, manager, assistant manager, administrative assistant, or missionary. Learning about different roles, fostering unity, and increasing your competence will create a positive environment and facilitate positive experiences for all those who work at Deseret Employment.


Different Roles and How They Complement One Another

From the following list, choose and complete one or more activities that best apply to your situation.

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Activity 1

Invite a class member to write this list of different roles on the board: job coach trainer, development counselor, store manager, assistant store manager, mentor, administrative assistant, and Church leaders. As a group, list and discuss the responsibilities attributed to each position or role. Then discuss the following:

  • How can knowing one another’s roles help you fulfill your duties?
  • What would happen if any of the roles were eliminated?
  • How do each of the roles and their responsibilities complement one another and help associates progress?
  • How have people in other roles supported you in your work with associates?
  • Why is it important to know and remember that all the different roles—job coach trainers, development counselors, store managers, assistant store managers, mentors, administrative assistants, and Church leaders—have the same goals?

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Activity 2

“Every individual needs a support team,” according to Rich McKeena, former director of Deseret Industries (in “A Second Chance at a Future through Deseret Industries,” Oct. 14, 2008, mormonnewsroom.org).

Deseret Industries aims to help associates find hope and become self-reliant by providing them with a support system.

As a group, discuss the following questions:

  • What does the store manager role contribute to an associate’s support system? What does a job coach trainer contribute? a development counselor? Church leader? mentor?
  • What is unique about each role?
  • How do each of the roles complement the others?
  • How do these other roles help you fulfill your responsibilities?
  • How have associates benefitted from this support system?
  • What have you learned to value about this support system?
  • How would you explain this support system to someone who has never heard of it?

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Activity 3

Divide into groups. As a group, choose three of the following roles to write about:

  • Store manager
  • Assistant store manager
  • Church leader
  • Development counselor
  • Development specialist
  • Job coach trainer
  • Job developer
  • Mentor

Create a Venn diagram listing the unique and shared responsibilities of the three roles you chose. Then in your small group discuss:

  • Which responsibilities are shared with other job roles?
  • Are there shared responsibilities that could potentially cause conflict? If so, what can you do to avoid and help solve such a conflict?

Working in Unity with a Shared Vision

From the following list, choose and complete one or more activities that best apply to your situation.

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Activity 1

Break into small groups and read the following statement:

“In order to assist the Savior, we have to work together in unity and in harmony. Everyone, every position, and every calling is important. We have to be unified in our Lord Jesus Christ” (Chi Hong [Sam] Wong, “Rescue in Unity,” Ensign or Liahona, Nov. 2014, 15).

  • What common goal should unite all Deseret Industries employees?
  • What does it mean to be “unified in our Lord Jesus Christ” as you work at Deseret Industries? (Discuss three to five ideas.)
  • In your opinion, why is it important to work in unity and harmony at Deseret Industries?
  • What are some positive results from working in unity with the Savior and with others?
  • What can you do to be unified in Christ as you work with people in complementary roles (such as development counselors, bishops, and so forth)? How can you preserve this unity despite challenges, setbacks, and personality clashes?

Once you finish your small group discussion, regroup with all attendees. Each small group will share a summary of each of the items discussed.

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Activity 2

Read the following quote from Ken Thoreson, president at sales consulting company Acumen Management Group:

“When an organization is fully aligned with a shared vision, a common goal and a set of operating principles for which they hold each other accountable and use to make business decisions, you’ll see a fully engaged team. You see everyone in the same boat, facing the same direction, with the same sized oars, pulling the oars in perfect synchronization, and all the leader needs to do is count the beats to achieve perfect precision, teamwork, and business results.

“In too many organizations today you find a variety of people working together and still not reaching their full potential as a high performance team. Here is what is happening in many organizations: You have some people in the boat with very short oars rowing very fast but not fully contributing. You have another group of people in the boat with very long oars, pulling deep in the water and feeling like they are the ones ‘holding up the team.’ You see some people in the boat facing the wrong direction and actually working against the team. And you have a few people standing on the dock and wondering where the boat is going.

“The power of teams and teamwork is having everyone in the boat, facing in the same direction with the same sized oars. It is pure beauty in motion to see a high performance rowing team, sports team, orchestra, or a work team pulling together to achieve their shared vision and fulfill their mission” (“Leadership and Teamwork—Pull the Oars,” Microsoft Dynamics Community website, May 20, 2013; spelling and punctuation standardized).

As a group, discuss the following questions:

  • What is DI’s shared vision?
  • Why is it important to remember that job coach trainers, development counselors, store managers, assistant store managers, mentors, administrative assistants, and Church leaders are part of the same team?
  • What have you done to make sure you are contributing to the team at Deseret Industries?
  • What have you seen others (not job coach trainers) do to “row deep” at Deseret Industries?

Take a minute to ponder the following question individually:

  • What I am currently doing to work in unity with others at Deseret Industries?

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Activity 3

Read the following scriptures:

“And he commanded them that there should be no contention one with another, but that they should look forward with one eye, having one faith and one baptism, having their hearts knit together in unity and in love one towards another” (Mosiah 18:21).

“Therefore, if ye have desires to serve God ye are called to the work;...“And faith, hope, charity and love, with an eye single to the glory of God, qualify him for the work” (D&C 4:3, 5).

“Behold, blessed, saith the Lord, are they who have come up unto this land with an eye single to my glory, according to my commandments” (D&C 59:1).

“Every man seeking the interest of his neighbor, and doing all things with an eye single to the glory of God” (D&C 82:19).

As a group, discuss the following:

  • What do you think it means to have an eye single to the glory of God?
  • How does having an eye single to the glory of God help us support people in their respective roles, including job coach trainers, store managers, development counselors, Church leaders, and mentors?
  • How can having an eye single to the glory of God help us diminish and eliminate contention? frustration? anger? other negative feelings?
  • What experiences have you had when you’ve seen DI staff work together toward the same goal? What were some of the positive results?
  • In sum, how does having an eye single to the glory of God create greater love and unity among coworkers? Discuss how the following roles can work together in unity: job coach trainers, store managers, development counselors, Church leaders, and mentors.

Mastering Your Role

From the following list, choose and complete one or more activities that best apply to your situation.

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Activity 1

Read the following statement:

“You and I are to act and be doers of the word and not simply hearers who are only acted upon. Are you and I agents who act and seek learning by faith, or are we waiting to be taught and acted upon? . . . We are all to be anxiously engaged in asking, seeking, and knocking (see 3 Nephi 14:7)” (David A. Bednar, “Seek Learning by Faith,” Ensign, Sept. 2007, 64).

You have the power and ability to master your role through faith, diligence, and willingness to act. As a group, discuss the following questions:

  • What are your roles and responsibilities as a job coach trainer at Deseret Industries?
  • How do you learn your roles and responsibilities as a job coach trainer at Deseret Industries?
  • Why would it be important for you to master skills, roles, and tasks required for your current position?
  • What resources do you have to help you master skills, tasks, and roles required as a job coach trainer?
  • What does it mean to be “anxiously engaged in asking, seeking, and knocking” in your role?
  • How can being “anxiously engaged in asking, seeking, and knocking” help you master your role?

In your learner’s journal, write down a skill, task, or role you would like to master as a job coach trainer. Also write down a plan that includes ideas and resources you can use to master it.

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Activity 2

Break into small groups. Take turns sharing examples from your life when you mastered a task, skill, or role. Share answers to the following questions:

  • Why did you develop that skill?
  • What obstacles did you face?
  • How did you overcome these obstacles?
  • How long did it take you to master this skill?

After all group members have shared their experiences, discuss what it takes to master a skill, task, or role. Then take a minute to ponder the following:

  • What are some of the roles, responsibilities, and tasks required to be an effective job coach trainer?
  • What skills, tasks, or roles have you improved since working at Deseret Industries?
  • What skills, tasks, or roles would you like to master as a job coach trainer at Deseret Industries?

Share your insights with the rest of the group if you feel inclined to do so.

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Activity 3

In order to improve a skill, we must first assess our current skill level. Complete the "Master Your Role" worksheet individually, which is included in the “Lesson Resources” section, Resource 1.

Then discuss the following questions as a group:

  • How does this self-assessment help you identify what your priorities should be for your current position?
  • How can periodic self-assessments help you master your role?

Ponder and Plan

“What Lack I Yet?”

Seek to identify a personal or business gap or need.

Spend a few minutes silently pondering what you've discussed during this lesson. Listen as the Holy Ghost helps you identify areas where you can improve. Record your impressions in your learner's journal under the question “What Lack I Yet?”

“What Must I Do?”

Seek ways to close the gap or develop the required talent(s) to meet the need.

With the guidance of the Spirit, create your plan of how you will improve and close the gap(s) you have identified. You may use one or more of the exercises below, your own strategy, or a combination of both. Record this plan in your learner's journal under “What Must I Do?”

  • Set a goal to build unity among the people you work with.
  • Set a goal to master a skill, task, or role as a job coach trainer, development counselor, store manager, assistant store manager, mentor, administrative assistant, or Church leader. Starting today, apply this goal for at least two weeks.

After a few minutes, those who are comfortable doing so can share their impressions with the group.

“Therefore, What?”

Seek understanding, and then share what you learned.

During the week, focus on implementing the plan you created. Record your impressions or lessons learned in your learner's journal under “Therefore, What?” You will be given time at the beginning of next week's lesson to share your experience with the group.

President Gordon B. Hinckley

“There is room for improvement in every life. Regardless of our occupations, regardless of our circumstances, we can improve ourselves and while so doing have an effect on the lives of those about us.”

Gordon B. Hinckley, “Each a Better Person,” Ensign or Liahona, Nov. 2002, 99

Lesson Resources

Resource 1