Before coming to your training, please do the following:
In this lesson, you will continue to build an understanding of how to help associates progress in their behavior. This lesson will help you (1) define and identify what it means to correct poor behavior, (2) define and identify what it means to develop good behavior, and (3) apply behavior modification techniques to help struggling associates. Keep in mind that you must be consistent in practicing good behaviors—as well as techniques for correcting and developing behavior—if you want to help associates improve their behaviors.
From the following list, choose and complete one or more activities that best apply to your situation.
As a group, discuss the following questions:
Look at the AWARE form, then discuss as a group:
Read the following scenarios. As you read the scenarios, consider whether the scenario represents a need to correct poor behavior or develop good behavior. After reading each scenario, discuss your answer with the rest of the group.
Jared misses work at least once a week. Whenever he misses, he does not call or let anyone know that he will not be attending work. When asked about it, he reported that it was due to his depression: “Some days, I can’t drag myself out of bed. I don’t wanna talk to no one or do anything but sleep.”
Arman works in shoe processing. His work should take about four hours every day. After finishing shoe processing, he should then move to SAI processing to help that team. Arman tries to make the shoes last all day. When asked to work in SAI, he complains and, once there, is uncooperative with the team.
Cheyenne is not happy with her new assignment. She does not talk to other associates unless she needs assistance in learning new skills for her assignment. When she does talk to her coworkers, her tone of voice conveys her dissatisfaction with her new area. Cheyenne is always looking for a good excuse to leave her area; however, in the last two days she has managed to stay on her new assignment.
Chantel has been putting away clothes for 15 minutes. She then looks at her watch and sits for 5 minutes. Then she resumes working for 15 more minutes.
After identifying the scenarios that represent the need for behavior correction, discuss:
From the following list, choose and complete one or more activities that best apply to your situation.
As a group, discuss the following questions:
Look at the AWARE form, then discuss as a group:
As a group, read the scenarios from Activity 2 of the previous section, “Defining and Identifying What It Means to Correct Poor Behavior.” As you read the scenarios, consider whether the scenario represents a need to correct poor behavior or develop good behavior. After reading each scenario discuss:
After finishing with all scenarios, discuss:
From the following list, choose and complete one or more activities that best apply to your situation.
With a partner, review the scenarios provided in Activity 2 of the previous section, “Defining and Identifying What It Means to Correct Poor Behavior.” Browse through the different behavior modification techniques found in Resource 1 of the “Lesson Resources” section. Discuss with your partner:
Take a minute to think of an associate who is struggling to:
Write in your learner's journal about the associate, identifying and giving context for the poor behaviors.
Divide into pairs. Browse through the behavior modification techniques found in the “Lesson Resources” section, Resource 1. With your partner, discuss:
After discussing with your partner, regroup with the rest of the attendees. Share your thoughts and insights with all attendees. Be open to receive feedback and ready to take notes in your learner's journal as the discussion progresses.
Divide into small groups. Each group will be assigned different behavior modification techniques. With your group, read the assigned behavior modification techniques (see the “Lesson Resources” section, Resource 1). Discuss when, how, and with whom it is appropriate to use each technique. Also discuss the following questions:
Share experiences and insights you have about using these particular techniques.
Seek to identify a personal or business gap or need.
Spend a few minutes silently pondering what you've discussed during this lesson. Listen as the Holy Ghost helps you identify areas where you can improve. Record your impressions in your learner's journal under the question “What Lack I Yet?”
Seek ways to close the gap or develop the required talent(s) to meet the need.
With the guidance of the Spirit, create your plan of how you will improve and close the gap(s) you have identified. You may use one or more of the exercises below, your own strategy, or a combination of both. Record this plan in your learner's journal under “What Must I Do?”
After a few minutes, those who are comfortable doing so can share their impressions with the group.
Seek understanding, and then share what you learned.
During the week, focus on implementing the plan you created. Record your impressions or lessons learned in your learner's journal under “Therefore, What?” You will be given time at the beginning of next week's lesson to share your experience with the group.