Before coming to your training, please do the following:
In today's lesson you will learn about some of our society's most basic but often-overlooked workplace considerations and expectations. Observing workplace rules such as “no horseplay,” “control your temper,” and “do not use profanity” may seem like common sense, but these are actually fairly common problems. You will also learn how to teach, exemplify, and coach associates in good hygiene and grooming habits. Finally, you will gain a better understanding of how to improve associates' behaviors and attitudes regarding work roles and responsibility.
From the following list, choose and complete one or more activities that best apply to your situation.
Divide into small groups and review the information in one of the following options:
Then, in your small groups, discuss:
Share any success stories you may have from helping individuals improve their dress, hygiene, grooming, etc.
As a group, watch the video “Addressing AWARE Issues: Hygiene” from the Team Site on coaching skills. Then, discuss:
From the following list, choose and complete one or more activities that best apply to your situation.
Divide into small groups and discuss “Anger Management” (2014). Discuss how this information can help you coach associates to improve their anger management skills. Share any success stories you may have from helping individuals control their anger through suggested coaching opportunities or other methods.
Invite a counselor from LDS Family Services or another community resource to provide counsel about how to help individuals cope with their anger.
Individually, think of an associate who is having anger management issues. Take a few minutes to write down some specifics about this behavior, such as how often the associate has anger management issues, how the associate displays the behavior, and how long the behavior lasts.
Divide into small groups and share the specifics you wrote down. Then, in your group, discuss:
Take a moment to ponder:
Write your impressions in your learner's journal.
From the following list, choose and complete one or more activities that best apply to your situation.
As a group, watch the safety video from the Team Site on coaching skills. Then, discuss the following:
What methods have you found most effective in coaching associates on following rules, staying focused, and interacting appropriately with others?
Divide into pairs and select one of your associates’ development plans. With your partner, take turns sharing action steps on the development plan related to accepting the work role. Discuss how to help associates follow through on accepting the work role.
As a group, discuss the following questions, recalling what you have learned in previous lessons and in your experience as a job coach trainer:
Record a few of the group's responses in your learner's journal.
Divide into pairs. Role-play the first question with your partner and discuss what went well and what could be improved in that situation. Then role-play the second question and discuss any additional ideas you may have.
Seek to identify a personal or business gap or need.
Spend a few minutes silently pondering what you've discussed during this lesson. Listen as the Holy Ghost helps you identify areas where you can improve. Record your impressions in your learner's journal under the question “What Lack I Yet?”
Seek ways to close the gap or develop the required talent(s) to meet the need.
With the guidance of the Spirit, create your plan of how you will improve and close the gap(s) you have identified. You may use one or more of the exercises below, your own strategy, or a combination of both. Record this plan in your learner's journal under “What Must I Do?”
After a few minutes, those who are comfortable doing so can share their impressions with the group.
Seek understanding, and then share what you learned.
During the week, focus on implementing the plan you created. Record your impressions or lessons learned in your learner's journal under “Therefore, What?” You will be given time at the beginning of next week's lesson to share your experience with the group.
Use this material if you would like to learn more about helping associates accept their work role.