1
Go to the Sticky Notes section (on the main Case screen).
2
Click on the add icon (at the right of the screen).
3
Click on the search icon in the Type field.
4
Select the sticky note’s classification type.
5
Hover over the Issue field and click on the search icon.
6
Click on the category that best describes the issue.
Note: Some categories have more issues than others. If you are unable to see (or have questions about being able to see) all issues, do the following:
a.
Click on Look Up More Records.
b.
Scroll down the list until you find the correct issue.
c.
Click to the left of the issue to select it. You should now see a check mark by the issue you selected.
Note: Do not click on the blue hyperlinked text. Clicking on it will take you to a screen describing the issue category.
d.
Click on Add.
7
Next, review the Date field. DECM automatically populates this field with the date the sticky note is created.
If you need to adjust the date:
a.
Click on the Date field.
b.
Click on the calendar icon.
c.
Click on the correct date.
8
Type your notes in the Description field.
9
Click Save (at the bottom right of the Sticky Notes screen).
Practice:
Add a Sticky Note
Complete the tasks listed below in the training system. When you finish, return to this training page and move to the next task.
Add a sticky note to a case. Complete the following fields: