To edit staff information:
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1 Go to the Support Team section of the case and look for the Staff subsection.
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2 Hover over the desired field.
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3 Click on the search icon, and then click on Look Up More Records.
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4 In the Search field, click on the “X” to delete the current information.
- 5 Scroll through the list of names.
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6 Click the blank space to the left of the name to select it, and then click Add.
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7 Click on the small blue save icon at the bottom right of the screen.
