Add Staff Information

To add staff information:

1. 1 Go to the Support Team section of the case and look for the Staff subsection.
2. 2 Hover over a blank field pertaining to staff information.
3. 3 Click on the search icon.
4. 4 In each of the fields, select the correct option. If you do not see it:
   • a. Click on Look Up More Records.
   • b. Scroll through the list of names.
   • c. Click the blank space to the left of the name to select it, and then click Add.
5. 5 Follow the same process for the rest of the fields.
6. 6 Click on the blue save icon at the bottom right of the screen to save changes. Note: DECM automatically saves changes on this page every 30 seconds. If the save icon is gray, your changes have been saved automatically.