Add a Sticky Note

To add a sticky note:

  1. 1 Go to the Sticky Notes section (on the main Case screen).
  2. 2 Click on the add icon (at the right of the screen).
  3. 3 Click on the search icon in the Type field.
  4. 4 Select the sticky note’s classification type.
  5. 5 Hover over the Issue field and click on the search icon.
  6. 6 Click on the category that best describes the issue. Note: Some categories have more issues than others. If you are unable to see (or have questions about being able to see) all issues, do the following:

    • a. Click on Look Up More Records.
    • b. Scroll down the list until you find the correct issue.
    • c. Click to the left of the issue to select it. You should now see a check mark by the issue you selected. Note: Do not click on the blue hyperlinked text. Clicking on it will take you to a screen describing the issue category.
    • d. Click on Add.
  7. 7 Next, review the Date field. DECM automatically populates this field with the date the sticky note is created.

    If you need to adjust the date:
    • a. Click on the Date field.
    • b. Click on the calendar icon.
    • c. Click on the correct date.
  8. 8 Type your notes in the Description field.
  9. 9 Click Save (at the bottom right of the Sticky Notes screen).

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Practice:
Add a sticky note

Complete the task listed below in the training system. When you finish, return to this training page and move to the next task.

  • Add a sticky note to a case. Complete the following fields:
    • Type
    • Issue
    • Date
    • Description