Edit Mentor Information

To edit mentor information:

  1. 1 Go to the Support Team section of the case and look for the Mentors subsection.
  2. 2 Hover over the field you wish to edit and click on the white space next to the current data (do not click on any blue hyperlinks in these fields).
  3. 3 Type in the correct information.
  4. 4 Click on the blue save icon at the bottom right of the screen.

Group Icon

Practice:
Edit Mentor Information

Complete the tasks listed below in the training system. When you finish, return to this training page and move to the next task.

  • Go to the Support Team section of an associate's case.
  • Edit the name, phone, email, and note for Mentor 1 and save the changes.