View and Sort Attachments

View and Sort Attachments

To view attachments:

1. 1 Go to the Attachments section on the Case page.
2. 2 Click on the Attachments section heading to expand the section (if necessary).
3. 3 See the uploaded attachments.

Note: By default, attachments will be listed in the order in which they were uploaded (most recent will show first; the first one will be the last one).

To change this view and sort attachments to your preference:

1 Click on one of the column headings. Notice that in the example provided, attachments are now sorted alphabetically. Also, note the arrow pointing up on the column heading. This means that items are sorted in ascending order (A to Z in this case).
2 Click on the column heading again to change the sorting of attachments. In this case, the arrow on the column heading is pointing down. This means that items are sorted in descending order (Z to A in this case).